Digital Skills
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Accessible Services
Local government portals can help you request records, report problems, book appointments and check service information. This guide explains how to find the right portal, verify that it is official, complete a task and keep a record of what you submitted.
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A form that expires can erase careful work, but there are ways to make the next attempt easier. Learn how to check whether anything was submitted, prepare longer answers outside the form, look for a time extension, and ask the service for another way to complete your request.
Read article · 4 min↗A bill, form, letter or set of instructions is useful only if you can read and use it. Learn how to describe the format you need, make a clear request to a service provider and follow up if the first version does not work.
Read article · 4 min↗An online appointment is easier to use when you know what communication support is available before it begins. Learn where to look for captions and sign-language interpretation, what to ask the service, and how to prepare a backup plan.
Read article · 4 min↗You can complete many online service forms without a mouse. Learn how to move between fields, choose options, handle uploads and review errors using your keyboard.
Read article · 4 min↗Public-service websites can be easier to use when you know how to move by headings, find form labels and check for errors. This guide offers a practical approach to completing online tasks with a screen reader, including what to do when a page is difficult to access.
Read article · 4 min↗A few checks on public pages can reveal whether an online service is likely to work for you. Learn how to inspect sign-up forms, test keyboard navigation and zoom, find accessibility information, and decide what to do when you cannot check a feature in advance.
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