Digital Skills
More to discover ↗A bill, form, letter or set of instructions is useful only if you can read and use it. Learn how to describe the format you need, make a clear request to a service provider and follow up if the first version does not work.
Read article · 4 min↗An online appointment is easier to use when you know what communication support is available before it begins. Learn where to look for captions and sign-language interpretation, what to ask the service, and how to prepare a backup plan.
Read article · 4 min↗You can complete many online service forms without a mouse. Learn how to move between fields, choose options, handle uploads and review errors using your keyboard.
Read article · 4 min↗Public-service websites can be easier to use when you know how to move by headings, find form labels and check for errors. This guide offers a practical approach to completing online tasks with a screen reader, including what to do when a page is difficult to access.
Read article · 4 min↗A few checks on public pages can reveal whether an online service is likely to work for you. Learn how to inspect sign-up forms, test keyboard navigation and zoom, find accessibility information, and decide what to do when you cannot check a feature in advance.
Read article · 4 min↗
