Digital Skills
More to discover ↗
Accessible Services
A website can look like a public-service portal without being one. Learn how to check where a page comes from, avoid misleading fees and forms, and find the right service through trusted channels.
Read article ↗More to discover
When a website or app blocks a task, a clear report can help its provider understand the barrier and offer another way to use the service. Learn what to record, where to send it, and how to follow up without sharing unnecessary personal information.
Read article · 4 min↗You can ask for help with an online form, account or appointment without giving anyone your password. Learn how to prepare your question, use safer support options and keep control of your account.
Read article · 3 min↗A slow connection does not have to stop you from completing an important online task. Learn how to prepare documents, reduce data use, handle interruptions and find another way to reach a service when its website will not load.
Read article · 4 min↗Government and healthcare websites can be difficult to use when their main language is not yours. Learn where to look for translated information, how to request an interpreter, and what to check before sharing personal details.
Read article · 4 min↗A step-free route involves more than finding a station with a lift. Learn how to use journey planners, station maps and service updates to check the whole trip, including transfers, boarding and the final stop.
Read article · 4 min↗An online benefits application is easier to manage when you prepare your documents, understand the usual steps and keep a record of what you submit. This guide explains how to get organized, handle common form questions and follow up safely.
Read article · 4 min↗Local government portals can help you request records, report problems, book appointments and check service information. This guide explains how to find the right portal, verify that it is official, complete a task and keep a record of what you submitted.
Read article · 4 min↗A library card may give you access to ebooks, audiobooks, magazines, learning tools and other online resources. This guide explains how to find your library’s services, sign in, borrow materials and solve common access problems.
Read article · 4 min↗A video appointment can make it easier to speak with a healthcare provider without traveling. This guide covers how to book, check access needs, set up your device, prepare questions and handle common connection problems.
Read article · 4 min↗An online form may be convenient, but it is not always the easiest way to get help. Compare online, phone, and in-person options for essential services, and use a simple checklist to choose the route that works for you.
Read article · 4 min↗A form that expires can erase careful work, but there are ways to make the next attempt easier. Learn how to check whether anything was submitted, prepare longer answers outside the form, look for a time extension, and ask the service for another way to complete your request.
Read article · 4 min↗A bill, form, letter or set of instructions is useful only if you can read and use it. Learn how to describe the format you need, make a clear request to a service provider and follow up if the first version does not work.
Read article · 4 min↗An online appointment is easier to use when you know what communication support is available before it begins. Learn where to look for captions and sign-language interpretation, what to ask the service, and how to prepare a backup plan.
Read article · 4 min↗You can complete many online service forms without a mouse. Learn how to move between fields, choose options, handle uploads and review errors using your keyboard.
Read article · 4 min↗Public-service websites can be easier to use when you know how to move by headings, find form labels and check for errors. This guide offers a practical approach to completing online tasks with a screen reader, including what to do when a page is difficult to access.
Read article · 4 min↗A few checks on public pages can reveal whether an online service is likely to work for you. Learn how to inspect sign-up forms, test keyboard navigation and zoom, find accessibility information, and decide what to do when you cannot check a feature in advance.
Read article · 4 min↗
